If you want to confuse people, ask them about `customers‘…

If you want to direct attention away from past mistakes, refer often to
‘going
forward‘…

If you don’t know how to do something, `empower‘ someone else to do it
for
you…

If you can’t take decisions, `create space‘ for others to operate…

If you need a decision, call a `workshop’ to `network’ and `ground the
issue‘,
followed by an `awayday‘ to `position the elephant in the room‘ and achieve
`buy- in‘…

Never criticize or boast, call it `information sharing‘…

Never call something a failure or mistake, it’s a `positive learning
experience‘…

Never argue, have an `adult conversation‘…